FAQ

Questions about fees

Can I use a credit card as a payment method?: Payment method is credit card only.

How many days in advance does the cancellation fee start?: [Cancellation fee (including change of number of people)]
・Cancellation fee 100% on the day or without contact
・Cancellation fee 14% from the day before to 50 days before
・Cancellation fee 15% from 30 days to 30 days before

Is there a case where no cancellation fee will be charged?: No cancellation fee will be charged if it is determined that roads and transportation are not functioning due to disasters, etc.

When will the payment be made: Payment must be made within the day before the reservation is completed.
*We will send you a payment email XNUMX days before your stay.
* If there is no payment or contact within the deadline, it will be canceled.

Questions about BBQ

What should I prepare for the BBQ: Please prepare all the ingredients, seasonings, ice, etc. that go into your mouth by yourself.
Irori, charcoal, tongs, cooking utensils, outdoor tables, chairs, plates, chopsticks, glasses, chukkaman, firelighters, etc. are available here.

Do you have oil and seasonings?: Salad oil is always available.We do not have seasonings, so please bring your own.

Can I use the BBQ equipment in the deck space freely?: yes.It is included in the accommodation fee, so you can use it freely.

Can I bring in alcohol, etc.?: You can bring in alcohol, drinks, and food.

Do you have a refrigerator?: Each cabin is equipped with a refrigerator.

Questions about pets

Is there a limit on the number of pets?

There is no head limit.

Do I need a vaccination certificate?

We ask that you submit a rabies vaccination certificate.

We will send you the information by e-mail at the time of booking.

Can I bring my pet with me?: You can stay with pets only in the rooms with dog run.
Please bring your own food and care items.

Questions about reservations

I haven't received my reservation confirmation email

If the registered e-mail address is a carrier mail (@docomo.ne.jp, etc.), it may be sorted as spam.

Therefore, please check your spam folder.

We recommend using Gmail for the email address you register.

When are reservations accepted?: Reservations by email are accepted 365 hours a day, 24 days a year.Inquiries by phone are from 10:00 to 17:00.

Questions about facilities

How much firewood do you have?

We have enough firewood for one sauna session.

For customers who use it more than once, we recommend purchasing at a nearby home center or supermarket.

*There are firewood vending machines in the administration building, but the number is limited.

What are the room facilities?: There are single beds, air conditioners, refrigerators, Wi-Fi, outlets, hair dryers, etc.
For details, please refer to the About Facility page.Facility equipment/details"Please refer to.

How many people are there?: "Standard Cabin" accommodates 1 to 5 people, "Suite Cabin" accommodates 2 to 6 people, and "Dog Run Cabin" accommodates 1 to 6 people.

Do you have a kitchen and refrigerator?: The room is equipped with a kitchen and refrigerator.
There is also an electric kettle and a microwave oven.

What kind of amenities do you have?: We have body soap, shampoo, conditioner, facial soap, toothbrush set, face towel, bath towel, work clothes and slippers.

Are there toilets and baths in the trailer?: Each building is equipped with toilets, baths and showers.

Is there a parking lot?Is it free again?: One car can be parked in each building free of charge. Please contact us if you would like more than 2 units.

Can I park my car before check-in?: Regarding parking before check-in, it depends on the accommodation preparation.

Is there Wi-Fi?Also is it free?: Free Wi-Fi is installed in each building.

What time is check-in and check-out?: Check-in time is 15:10 and check-out time is XNUMX:XNUMX the next day.

Do you have a TV?: I'm sorry.There is no TV available.

Questions about surrounding facilities

Is there a place where I can shop nearby?: There is a convenience store and a supermarket.Please refer to the following as a general guideline.
・Seven-Eleven Yamanakakohan store (5 minutes by car, about 10 minutes on foot)
63-2 Yamanaka, Yamanakako Village, Minamitsuru District, Yamanashi Prefecture
・Ogino Yamanakako store (10 minutes by car, 20 minutes on foot)
865-5 Yamanaka, Yamanakako Village, Minamitsuru District, Yamanashi Prefecture

Questions about fees

Can I use a credit card as a payment method?

How many days in advance does the cancellation fee start?

Is there a case where no cancellation fee will be charged?

When will the payment be made

Questions about BBQ

What should I prepare for the BBQ

Do you have oil and seasonings?

Can I use the BBQ equipment in the deck space freely?

Can I bring in alcohol, etc.?

Do you have a refrigerator?

Questions about pets

Is there a limit on the number of pets?

Do I need a vaccination certificate?

Can I bring my pet with me?

Questions about reservations

I haven't received my reservation confirmation email

When are reservations accepted?

Questions about facilities

How much firewood do you have?

What are the room facilities?

How many people are there?

Do you have a kitchen and refrigerator?

What kind of amenities do you have?

Are there toilets and baths in the trailer?

Is there a parking lot?Is it free again?

Can I park my car before check-in?

Is there Wi-Fi?Also is it free?

What time is check-in and check-out?

Do you have a TV?

Questions about surrounding facilities

Is there a place where I can shop nearby?

Other questions

I would like to book an activity, who should I contact?

Are the rooms non-smoking?

What should I do if I forget something?

Can we have fireworks?

Do you have transportation